Returns

  • Returns

We want you to be happy with your purchase so we offer a 30-day trial period on our products. If you are not satisfied for any reason, you can return the product for a full refund minus the cost of shipping.


Please submit the form below and include an image of the receipt or proof of purchase on the form. Customers are responsible for all shipping costs associated with returns, including any non-deliverable fees. Remember to have your receipt ready for proof of purchase. Merchandise needs to be returned undamaged otherwise a 25% restocking fee will apply.

Damage Claims

If your lamp arrived damaged and you ordered your lamp from OttLite.com, you must submit the form below within 14 days of receiving the lamp to submit a damage claim. Be sure to keep all of the original packaging that was shipped with the lamp. Our Customer Service team will assign a RA number and provide instructions on how to receive your replacement lamp. Damaged products will only be repaired or replaced with an identical item (if available).

Return Authorization Number

All returns will be assigned a Return Authorization (RA) number. This RA number is required for all returns to OttLite. Otherwise, a 25% re-stocking fee applies. 

Items returned after the 30-day trial are subject to the following re-stocking fees:

• Returns initiated 45-60 days after purchase – 25% re-stocking fee
• Returns initiated 61-90 days after purchase – 35% re-stocking fee
• Returns initiated 91-120 days after purchase – 45% re-stocking fee

Returns Form

To begin a return, please complete the form below and our team will be in touch with you as soon as possible.