OttLite CFL bulbs are rated to last up to 10,000 hours. Our LED lights are tested to last up to 40,000 hours. 

OttLite works with a variety of retailers. Since we have these retailers working with us, we don’t always have every lamp available to purchase through our website.

• As of January 1, 2025 new state laws prohibit the sale of Pin Based CFL Bulbs and Lamps that use Pin Based CFL Bulbs to customers in California, Colorado, Oregon, and Rhode Island.
  
• As of January 1, 2025 new state laws prohibit the sale of Screw Based CFL Bulbs and Lamps that use Screw Based CFL Bulbs to customers in California, Colorado, Hawaii, Maine, Minnesota, Oregon, Rhode Island, and Vermont.

We accept all major credit cards on OttLite.com: Visa, Mastercard, Discover and American Express.

Organizations with a tax-exempt status cannot place an order online and would need to contact our Customer Service team for assistance. Please be sure to have a current copy of your organization’s 501(c)3 tax-exemption certificate available to provide to us if it is requested by our Customer Service team.

OttLite.com ships to the United States (including Hawaii and Alaska). Canadian customers: A selection of our lights and bulbs are available to be ordered online at Lines Distributors and Thornhill Lighting. Canadian customers can also contact the OttLite Customer Service team to place an order. Canadian customers will be responsible for any duties, customs, or additional taxes associated with delivery. Customers outside the USA or Canada, please contact us and we'll be happy to help. 

Yes, however you must select standard ground shipping AND provide a PO Box number. Orders shipping via FedEx Standard Overnight or FedEx 2nd Day cannot be delivered to a PO Box.

Once your order is received it will be processed and shipped within (3) business days.

Once your credit card has been approved, your order is immediately processed for shipping. Orders that are shipped and are refused at the time of delivery will be charged a return-to-shipper fee. If you decide to cancel your order, please accept delivery and then contact our Customer Service team for your Return Merchandise Authorization number. 

Once your credit card is approved, you will receive an email confirmation at the email address you provided while checking out.  A shipping confirmation will then be sent once your order has shipped. Most in-stock orders will ship within (3) business days. Delivery can take up to 14 days, depending on location. 

Your shipping confirmation email will include a tracking number so you can track the package.  If you're still having problems please contact our Customer Service team.

If a product arrives damaged, OttLite will replace the product at no cost to the customer.  You have 14 days from receipt of product to contact our Customer Service team and submit a damage claim.  Be sure to keep all of your original packaging.  Our Customer Service team must pre-approve the return and will provide you a RMA number.  Damaged products cannot be returned for a refund; damaged products will be repaired or replaced with the exact same product.  

Our lamps come with instructions showing the parts included with your lamp, a detailed explanation of the assembly process, and lamp operation. If product instructions are missing, you no longer have them, or if you have questions, please search for your lamp on our website. On each product page below the product description we've included a link to view/download that product's instructions. If your lamp isn't currently available on OttLite.com and you need a copy of the product instructions, or if you still have questions, please contact our Customer Service team and they will be happy to help!

If you own a magnifier lamp, be sure not to have it set up in a space that has continuous sunlight directly on the magnifier as this could cause the sunlight to intensify. To clean the magnifier, use a dry soft cloth to remove any dirt or dust. Take care not to use anything on the cloth as chemicals added to clean the magnifier could scratch or damage the glass.  

If you’re having trouble with a CFL lamp, insert your bulb until you hear at least 2 clicks. This might take some pressure to get the bulb into the socket. If after hearing the 2 clicks your lamp still does not work (or you have a LED lamp), please plug the lamp into a different outlet. If your lamp still isn’t working, please contact our Customer Service team to let us know you’re having problems. Or, check out our troubleshooting videos for tips.

OttLite offers a 30-day trial period on all of our products. If you are not satisfied for any reason, you can return your product for a full refund minus the shipping & handling. For more information visit our Warranty & Returns Page.

All OttLite products come with a two-year limited warranty on fixtures unless indicated otherwise (excluding batteries) and a one-year limited warranty on tubes and bulbs. To register your lamp please visit our Warranty Page. Remember to keep a copy of your receipt as well, in case you have problems, as registering your product does not count as proof of purchase.

If you have done the troubleshooting on your lamp and it still isn’t working, or you have additional questions, please contact our Customer Service team. Please allow up to 5 business days for our team to respond. If you are inquiring about your lamp, be sure to include your lamp model number in your request, which is usually found on the bottom of the lamp base.