FAQS

We're so glad you asked! Explore the About Us page to learn more about how OttLite is expertly engineered to bring the quality of natural daylight indoors so you can see everything more clearly and comfortably. 

• Our LED lights are rated to last 40,000 hours. 
• OttLite CFL bulbs and tubes are rated to last up to 10,000 hours.

OttLite works with a variety of retailers. Since we have these retailers working with us, we don’t always have every lamp available to purchase directly through our website.

As of January 1, 2026 state laws prohibit the sale of Pin-Based CFL Bulbs and Lamps that use Pin-Based CFL Bulbs to customers in California, Colorado, Hawaii, Maine, Minnesota, Oregon, Rhode Island, and Vermont.

Our lamps come with instructions showing the parts included with your lamp, a detailed explanation of the assembly process, and lamp operation. 

If product instructions are missing, or you no longer have them, please search for your lamp on our website by name or SKU number. On each product page below the product description we've included a link to view/download that product's instructions. 

If your lamp isn't currently available on OttLite.com and you need a copy of the product instructions, or if you have additional questions, please contact our Customer Service team and they will be happy to help!

If you own a magnifier lamp, be sure not to have it set up in a space that has continuous sunlight directly on the magnifier as this could cause the sunlight to intensify, potentially posing a fire hazard. 

To clean the magnifier, use a dry soft cloth to remove any dirt or dust. Take care not to use anything on the cloth as chemicals added to clean the magnifier could scratch or damage the lens.  

LED Lamps: If you’re having trouble with a LED lamp, please try plugging the lamp into a different outlet. If your lamp still isn’t working, please contact our Customer Service team to let us know you’re having problems.

CFL Lamps: If you’re having trouble with a CFL lamp, insert your bulb until you hear at least 2 clicks. This might take some pressure to get the bulb into the socket. If after hearing the 2 clicks your lamp still does not work, please plug the lamp into a different outlet. You can also check out our troubleshooting videos for tips. If your lamp still isn’t working, please contact our Customer Service team to let us know you’re having problems.

Yes, for more information please visit our Warranty & Registration page. Remember to keep a copy of your receipt in case you have problems, as registering your product does not qualify as proof of purchase.

If you forget your password or need to reset it, you can do so here

If you need to update the email address on your account, log into your account and you may update your name, email address, or change your password.

If you completed your order as a guest, you will not be able to edit your email address on your own. Please contact customer service here.

Unfortunately we are unable to offer price adjustments on products that go on sale after a purchase has been made.

All prices and totals are shown in USD.

Please use the Contact Us form that can be found here.

Please allow our team up to 5 business days to respond to your request. Our Customer Support team is available Monday - Friday from 8:30am - 5:00pm ET (except U.S. national holidays).

You can place an order on our website by checking out as a guest or creating an online account with us. Please note that we are unable to ship to customers in Alaska, Hawaii, or outside the US at this time. We apologize for any inconvenience.

We accept all major credit cards: Visa, Mastercard, Discover, and American Express. 

The order process begins when you click on the submit order button in the checkout. We are unable to modify an order once it is submitted.

For cancellation of an order, please contact us here.

We will gladly cancel your order if it has not been processed.

Orders that are shipped and are refused at the time of delivery will be charged a return-to-shipper fee. If you decide to cancel your order after it has been shipped, please accept delivery and then contact our Customer Service team for your Return Merchandise Authorization number. 

Once your order is received it will be processed and shipped within (3) business days (not including U.S. holidays).

To view your order status, you must be logged in. If you are not already logged in, click here and enter your email address and password in the appropriate fields to login.

Once you've logged into your account, you'll be able to view the status of your order.

• Yes. To request tax-exempt status, please contact us using the form and select “Tax Exempt Request” as your reason. Please include: Your company name, the email address on your account, the state(s) the exemption applies to, and a copy of your valid exemption or resale certificate.
• Our Customer Service team will review your document and update your account. Once you’re notified, please log in to your account at checkout so the exemption can be applied.

We offer Flat Rate Shipping of $12.95 on all orders under $59.99 delivered to domestic U.S. addresses (excluding Alaska and Hawaii).

Orders of $60.00 or more ship FREE!*

*Order value is calculated based on the pretax subtotal after any discounts and promotions are applied.

We generally ship most in-stock orders within (3) business days of order placement, Monday - Friday (excluding U.S. holidays). A shipping confirmation will be sent to your email address once your order has shipped. 

For more information on our shipping policies, please click here.

Standard delivery time is 5-14 business days once your order has shipped, depending on your location and barring complications such as adverse weather conditions or shipping delays as noted.

For more information on our shipping policies, please click here.

Your shipping confirmation email will include a tracking number so you can track the package. If you're still having problems please contact our Customer Service team.

Due to the differences in voltage and electrical outlets, we are only able to ship to addresses within the United States. We are unable to ship to customers outside the U.S. at this time. We apologize for any inconvenience.

Canadian customers: A variety of our products are available to be purchased online from Amazon.ca, and Lines Distributors. 

OttLite offers a 30-day trial period on all of our products. If you are not satisfied for any reason, you can return your product for a full refund minus the cost of Shipping & Handling. For more information on our returns policy, please visit our Returns page.

To register your new OttLite product, please visit our Product Registration page and fill out the form. 

First, please review our Warranty & Registration page to ensure that your product is still under Warranty. Then, please submit a Warranty Claim request via our contact form on this page.